Automated Decision Support System for a Real Estate Lender

Digital Experience

Automation & RPA

$13BN+ Potential Investors

$8.2BN+ Real Estate AUM

1 Goal:Value-Driven Underwriting

With the commercial real estate lending failure and fraud mounting, underwriters must build a robust, fully compliant investing ecosystem that drives returns and eliminates risks. So when our client wanted to align their loan origination process with the emerging digital economy, we identified leading-edge capabilities that can increase their bottomline.

Benefits

Snapshots

Challenge

Manual loan origination processes increased redundancies, errors, and costs; complex, non-intuitive UI; non-compliance issues.

Solutions

Built an automated, insight-driven decision support system to aid underwriters working for insurers; completed end-to-end UI/UX revamp for seamless user journey; enabled full compliance with standards enforced by regulatory authorities like Fannie Mae and Freddie Mac.

Benefits

Maximized underwriters’ productivity; accelerated time-to-market; seamless cash flow management.

Key Challenges

Automation offers the promise of data integration, strategic efficiency, and insightful decision-making to the insurers. Our client, however, was struggling to achieve these benefits. Their manual and repetitive loan origination processes consumed excessive time and effort of the workforce. They had a tough time collating data from partners, banks, and government agencies, which made it difficult to identify and monitor assumable loans and added to credit risks.

The existing user interface (UI) was neither responsive nor user-friendly. Since underwriters were facing hassles while issuing loans and managing task workflows, the processing timelines became sluggish, resulting in increased time-to-market and poor customer experience.

Non-compliance with industry regulations was another point of friction that posed our client to a number of risks, including reputational damage and heavy penalties.

Our client is a leading commercial real estate lending and investment company, headquartered in the US. The company manages real estate land assets worth $8.2 billion on behalf of their partners and sources over $13 billion worth of potential investors per year.

Our Solutions

We developed a turnkey decision support system that automated data capture and analysis in real-time and enabled a 360-degree customer view to help underwriters proactively manage and control the risks of financial loss while ensuring a predictable return on equity. With this greater visibility, the ability to accelerate response times, optimize productivity, and drive digital experiences was also infused. Further, we trained our client’s in-house teams to help professionals adapt to the new technologies of work and contribute effectively to the growth promise of the enterprise.

We redefined the complete user interface to simplify the loan origination journey and help underwriters seamlessly lead tasks—from pre-qualification to approval of funding—in minutes. We revamped the existing code, added new functionalities, improved maintainability, and widened the technology integration landscape to help underwriters perform competitively.

We leveraged the APIs of Freddie Mac and Fannie Mae, two pillars of the United States’ housing finance system and the mortgage market, to help our client achieve 100% compliance. As a result, their cost analysis capability scaled considerably to determine a loan assumable amount of over $10 million per month, a tenfold increase over the previously accrued entitlements of $1 million. Moreover, they were able to close loans in as little as 45 days.