Innovation is the engine for enterprise transformation.

Pioneering a new era of workflow automation and digital transformation, we harness the power of the ServiceNow platform to drive efficiency and innovation. With our deep expertise in building custom, scoped applications, we create solutions that seamlessly integrate with your business processes, delivering tangible results. Through our strategic collaboration, we empower enterprises to rapidly adopt ServiceNow’s advanced AI capabilities, unlocking the full potential of generative AI to streamline operations and foster innovation throughout the organization.

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Our Offerings

Discovery & Assessment

Uncover Opportunities. Define Priorities.

Facilitate business-IT alignment workshops to identify transformation goals.
Map current ITSM/ESM landscapes to expose inefficiencies and silos.
Assess readiness for workflow digitization and automation.
Outcome: A prioritized ServiceNow adoption roadmap derived from business priorities.

Solution Blueprinting

Design Future-Ready Architectures.

Architect scalable ServiceNow solutions aligned to growth strategies.
Define workflows that enhance user experience & operational agility.
Co-create low-code solution prototypes using App Engine to drive stakeholder confidence.
Outcome: A validated solution blueprint that accelerates decision-making and de-risks delivery.

Agile Implementation

Fast-Track Time to Value.

Implement ServiceNow modules using agile sprints for faster business value.
Configure workflows and modules tailored to user-centric processes and operational excellence.
Provide iterative enhancements through continuous feedback loops and testing cycles.
Outcome: Rapid ServiceNow deployment driving early business value and adoption.

Integration

Connect Workflows. Break Data Silos.

Connect ServiceNow seamlessly with enterprise systems (ERP, CRM, HRMS, Security Ops).
Build custom API connectors & leverage IntegrationHub for seamless data flows.
Orchestrate unified workflows to streamline service delivery and enhance user experience.
Outcome: A connected ecosystem that accelerates processes and eliminates data silos.

AI & Automation

Accelerate with Smart Automation.

Deploy AI and GenAI to enhance decision-making and user experiences.
Implement intelligent chatbots and virtual agents to improve service delivery.
Automate repetitive and complex tasks with Hyperautomation and machine learning.
Outcome: Intelligent, autonomous operations that boost efficiency and reduce service costs.

Platform Operations (Managed Services)

Operate, Optimize, Evolve.

Provide 24x7 platform support, health checks, and performance monitoring.
Drive user adoption through tailored training and change management programs.
Continuously optimize configurations, workflows, and dashboards to align with evolving business needs.
Outcome: A stable, future-ready ServiceNow platform delivering consistent value.

Our Focus Areas

Outcome-Driven Implementations
We deliver fast, scalable implementations with a focus on ITSM, HRSD, and GRC—leveraging accelerators, playbooks, and best practices.
Industry-Specific Solutions
We tailor ServiceNow implementations for priority verticals like Healthcare, BFSI, and Retail using pre-built catalogues, SLAs, and compliance models.
GenAI + ServiceNow Innovation
We bring Kellton’s GenAI strengths to ServiceNow—designing agents and automations that make workflows smarter, faster, and more intuitive.
Managed ServiceNow Operations (M-Ops)
We offer scalable managed services for ServiceNow administration, enhancements, reporting, and platform evolution.