Key challenges
Proactive Detection Gap: Fraudulent activities were often identified only after customer complaints or significant financial losses occurred.
Operational Inefficiency: High-risk account changes led to long resolution times at call centers and retail stores, increasing the cost-to-serve and negatively impacting Net Promoter Scores (NPS).
Regulatory Pressure: Increasing global mandates for strong customer authentication and detailed auditability required a more sophisticated, automated solution.
Client in spotlight
A global telecommunications provider managing millions of subscribers. As a critical infrastructure entity, the organization faces rigorous regulatory scrutiny and must defend against sophisticated security threats such as SIM-swap fraud and account takeovers.
Unlocking Digital success
