Artificial Intelligence (AI) has made sweeping changes across the private sector. The need for efficiency has been a key driver, along with the urge to meet global business conditions effectively. The results have been surprisingly encouraging and compelled attention from the public sector.
At this juncture, there’s a pervasive culture of change which is underpinned by the rise of AI in the public sector landscape. Organizations have successfully found a starting point to:
- Revolutionize business models and deliver change with speed and agility
- Crowd out redundant, low-skilled jobs for the robots and channelize human potential towards growth imperatives
- Achieve service personalization and customer engagement
- Become more cognizant of the shifting market trends and attain the flexibility to scale resources on demand
This white paper explores the influx of AI in the public sector and analyzes the strategic shifts across the entire spectrum of services. It deepens view into the facts to determine the potential inhibitors to change and suggest solutions to counteract them.