Key challenges
Our client's legacy system included only an internal web app, restricting customers to merely viewing their plans without the ability to renew or change them, leading to a suboptimal User Experience.
Without a digital mobility solution, our client was unable to serve customers with the ease and speed of mobile, which resulted in poor market sentiment and crippled growth.
Without real-time data insights, our client lacked visibility into processes, which led to ineffective decision-making.
Client in spotlight
Founded in 1959, our client stands as a prominent Cable Broadband service provider in India. They aspire to be the go-to source for comprehensive access, delivering a seamless integration of information, entertainment, and services directly to homes and workplaces.
Unlocking Digital success
Project outcomes
Inspired a digitalized and integrated customer service model
Enhanced customer communications and overall experiences
Boosted revenues and brand reach by unlocking IT scalability
Download Success Story
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