Services / Experience Engineering

Building Transformational, Customer-Centric Experiences for the New Digital Economy

We leverage human-centered design and design thinking to create unique, high-performing customer experiences.

LATEST INSIGHT

Blog

Why User Experience Design Matters in the Success of Contemporary Businesses?

Customer experience (CX) is an always-on phenomenon. There is no stopping to how well it can be optimized to make a business indispensable to its customers. Today’s leaders must continuously embrace the disruption and use their investments to orchestrate CX that can be tomorrow’s standard.

Kellton Experience Engineering services focus on helping enterprises create deeper, more meaningful digital experiences and unlock new frontiers of growth. By leveraging our dedicated Center of Excellence (CoE)—equipped with a team of design thinking specialists, deep analytical and digital capabilities, iterative innovation practices, human-centered approaches, agile methodologies, and more—we craft personalized, proactive experiences for modern customers and help you lead with a sustainable market edge. Our experts are committed to data intelligence and putting their hearts into developing products that help you keep pace with the ever-evolving customer behaviors.

Our Offerings

Our experience engineering practices prepare you to identify new ways of reaching your customers and leading in the ‘new normal’ with a competitive edge.

Experience Workshops We specialize in offering engaging, outcome-oriented workshops that empower you with learnings and skills to shape CX transformations and build a strong brand niche. Experience Engineering

EXPERIENCE WORKSHOPS

Design Studio Our designs are treated with a balance of insight, innovation, and human-centered approaches to help you deliver impactful customer experiences.

DESIGN STUDIO

CX Transformation We tap into market forces, understand your as-in technology landscape, and identify what aligns with your business to build roadmaps that strengthen and scale your CX delivery.

CX TRANSFORMATION

Content and CommerceApplying expertise, scale, and digital engineering, we build hyper-personalized content and commerce solutions that help you reimagine how to engage and serve customers in today’s omnichannel experience space.

CONTENT AND COMMERCE

WHY KELLTON FOR EXPERIENCE ENGINEERING?

DIGITAL INNOVATION LABS

Baking in innovation, intelligence, and insight from the start to help you get one step closer to delivering exceptional digital experiences.

WORLD-CLASS TECHNOLOGISTS

Skilled, highly practiced professionals with decades of working experience with startups, Fortune 500s, and SMEs in forging breakthrough experiences.

ROBUST EXECUTION FRAMEWORK

Bringing the promise of modern experience frameworks, IP-driven accelerators, design thinking principles, agile, DevOps, CI/CD practices, hyper-accelerators, and lean principles to improve digital experiences.

HUMAN-CENTERED PRACTICES

Envisioning, defining, and deploying experiences by leveraging human insights, data, and technology and engaging users across the board practically better.

Our Clientele

Leading the Transformation

Case Studies

A Hospitality Leader Soars to New Heights by Improving Customer Experience

When you are a multi-million dollar company with over 240,000 customers, customer retention is a top priority. So, when our client was seeking to transform its customer-facing services and increase customer engagement, we employed state-of-the-art innovation combined with strong business competencies to develop and implement a robust omnichannel strategy

Empowering a Middle East Restaurant Company with Digital CX Transformation

It isn’t uncommon for restaurants to partner with third-party food delivery aggregators to take their products to a wider
audience. This ease, however, translates into low brand resonance and poor profit margins. So, when our client wanted
to minimize dependency on these aggregators to inspire a better, more personalized ordering experience whilst bringing
in better traction, we helped shape a digitization vision and strategy to enable the real impact.

An Agile-CX Transformation Drives Success for a Leading NBFC

Automating commercial loan operations is critical to creating an agile customer experience. So when our client wanted to digitalize their manual, process-intensive physician lending processes and accelerate the lending process for doctors, we rose to the challenge to deliver a simple, fast, customer-friendly process.