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Achieving new heights for a hospitality leader with Artificial Intelligence

AI & ML
Generative AI
Product Engineering

Key challenges

01

Our client experienced difficulties retrieving information about the resorts, negatively impacting the processes and causing delays in delivering a smooth customer experience.

02

With increasing customer queries and concerns, our client realized the growing need for the necessary information to be readily available on the resort managers’ digital portals.

Client in spotlight

Our client is a leading vacation ownership company in India that offers its members a wide range of holiday experiences across various domestic and international destinations. The company has established itself as a trusted brand in the vacation ownership industry, offering its members quality accommodations, memorable experiences, and flexibility. Through their extensive network of resorts and commitment to customer satisfaction, they strive to create unforgettable vacations for families and individuals alike.

Unlocking Digital success

Ideation
Combined Agile methodologies with Natural Language Processing to ensure a dynamic knowledge repository and seamless data exchange.
Our approach
Implemented an advanced AI-based chatbot to allow resort managers to have information readily available and accessible at all times.
Outcomes
Augmented customer experiences with faster response times, thereby boosting business scalability and brand experiences.

Project outcomes

01
Boosted efficiency and customer experience with Conversational AI tools.
02
Improved business scalability and brand experiences with faster turnaround times.
03
Optimized sales processes and customer interactions by leveraging AI.

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