Streamlining B2B Order Processes in a Complex Enterprise Ecosystem

Key challenges

Legacy System Complexity – The client’s ServiceNow platform for their Device as a Service (DaaS) offering had evolved over the years with contributions from multiple vendors, leading to significant technical debt and extensive customizations.

Expansion of Service Offerings – To extend their capabilities beyond DaaS, the client aimed to introduce Infrastructure as a Service (IaaS), Service Desk, and Cloud Migration, requiring a comprehensive transformation.

Refactoring for Scalability and Low– Code Adoption – The challenge was to modernize existing DaaS services to align with low-code principles while ensuring scalability for multiple additional business processes.

Client in spotlight

Kumori collaborated with the client to define key platform principles, including Domain Separation strategy, integration methodologies, coding structure, and the adoption of Flow Designer.

Streamlining B2B Order Processes in a Complex Enterprise Ecosystem

Solutions

Establishing Platform Foundations:

Kumori collaborated with the client to define key platform principles, including Domain Separation strategy, integration methodologies, coding structure, and the adoption of Flow Designer.

Enhancing Integration Capabilities:

Leveraging a highly automated environment, Kumori introduced its Integration X application (Store App) for inbound integrations and developed a generic spoke for outbound integrations.

Implementing Core Business Processes:

Kumori implemented essential processes such as Order Management, Service Request Management, and Case Management, ensuring alignment with industry best practices.

Streamlining B2B Order Processes in a Complex Enterprise Ecosystem

Key challenges

Client in spotlight

Solutions

Results

Reduced customer onboarding time by 60%.

Streamlined fulfillment, minimizing manual actions.

Supported diverse B2B services while ensuring data privacy.

50% reduction in manual effort using automation.

Success Stories

Want to see more?